Overview
We do not accept returns. However, if you are not satisfied with your product, we would be happy to issue a refund or replacement product. Please see below for details on how to initiate either process.
Refunds
If you are not satisfied with your product and do not wish to replace it, please email us at jmjcoffee@protonmail.com and let us know what you’re not satisfied with (e.g., taste, damaged packaging). Photos are helpful if you have them. Please allow 1-2 business days for us to review and respond to your request.
Late or missing refunds
Refunds are typically processed within 1-2 business days of approval and issued back to your original payment method. Once issued, please allow an additional 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Still haven’t received it after that? Contact us at jmjcoffee@protonmail.com and we’ll look into it for you.
Replacements
If you received an incorrect or damaged product and would like a replacement instead of a refund, please email us at jmjcoffee@protonmail.com with photos if possible. We’ll review and respond within 1-2 business days.
Need help?
Contact us at jmjcoffee@protonmail.com for questions related to refunds and exchanges.